Last Updated: 11/11/2025
Welcome to Sotota Shopping. By accessing or using our website sototashopping.com, you agree to comply with the following Terms and Conditions. Please read them carefully.
By using our website, you confirm that:
You are at least 18 years old
You agree to provide accurate and current information
You will not misuse the website or engage in fraudulent activities
We strive to provide accurate product descriptions, but we do not guarantee that all information—including images, colors, and specifications—is error-free.
Prices and availability may change without notice.
When placing an order, you agree that:
All information you provide is accurate
You are authorized to use the payment method provided
Orders may be cancelled if suspected of fraud
We reserve the right to refuse or cancel orders at our discretion.
Delivery times are estimates and may vary based on:
Location
Carrier delays
Public holidays
Custom clearance (if applicable)
We are not responsible for delivery delays caused by third-party carriers.
All content on Sotota Shopping, including text, images, logos, and graphics, is the property of Sotota Shopping and protected by copyright laws.
You may not copy, reproduce, or redistribute any content without permission.
Sotota Shopping is not liable for:
Indirect or consequential damages
Loss of profits due to website use
Technical errors, downtime, or data breaches beyond our control
You use the website at your own risk.
If you create an account, you are responsible for:
Maintaining confidentiality of login details
All activities under your account
We may revise these Terms and Conditions at any time.
Continued use of the website indicates acceptance of changes.
For questions regarding terms:
📧 Email: sototashopping@gmail.com
Last Updated: [Insert Date]
At Sotota Shopping, customer satisfaction is important to us.
This policy explains returns, refunds, and exchanges.
You may request a return within [7–30 days] of receiving your order if:
The item is unused
The item is in its original packaging
You have proof of purchase
Certain items are non-returnable:
Personal care items
Intimate apparel
Clearance items
Customized or special-order items
If you receive a damaged, defective, or incorrect item, contact us within 48–72 hours with:
Order number
Photos of the item
Description of the issue
We will offer a replacement or refund at no extra cost.
Approved refunds will be issued to the original payment method.
Processing times may vary by bank or payment provider.
Shipping fees are generally non-refundable, unless the return is due to our error.
Exchanges are allowed for:
Wrong size
Wrong color
Defective goods
If the desired item is out of stock, a refund or store credit will be offered.
Customer is responsible for return shipping costs unless the error was ours.
We recommend using a trackable shipping service.
Orders may be cancelled within 24 hours of purchase if they have not yet shipped.
If the order has shipped, it cannot be cancelled but may be eligible for return.
Email us at sototashopping@gmail.com with:
Full name
Order number
Reason for return
Photos (if applicable)
Our support team will guide you through the process.